At LOTINLAB, we strive to ensure that your orders are delivered to you as quickly and efficiently as possible. Below you'll find all the details you need about our shipping process.
1. Shipping Destinations
We are pleased to offer shipping to a wide range of destinations worldwide. Whether you're in the United States, Europe, Asia, or beyond, LOTINLAB can deliver to your door.
2. Processing Time
Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking details once your order has been shipped.
3. Shipping Methods & Delivery Times
- Standard Shipping: Delivery typically takes 5-7 business days within the United States. International orders may take 10-15 business days, depending on the destination.
- Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery typically takes 2-3 business days domestically and 5-7 business days internationally.
Please note that delivery times may vary depending on your location and external factors such as customs processing or carrier delays.
4. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. The exact shipping cost will be displayed at checkout before you complete your purchase.
5. International Shipping
For international orders, please be aware that customs fees, import duties, taxes, and other charges may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential charges.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website and stay updated on your order’s progress.
7. Lost or Delayed Shipments
If your order has not arrived within the expected time frame, please contact us at care@lotinlab.com. We will work with the shipping carrier to resolve the issue and ensure that your order reaches you as soon as possible.
8. Shipping Restrictions
Please note that due to certain restrictions, we may not be able to ship to all locations. If there are any issues with your shipping address, we will notify you promptly.
9. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at care@lotinlab.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns & Exchanges Policy.